FAQsBelow are answers to the most commonly asked questions. If you do not find the answer to your question below, please email firstname.lastname@example.org.
Do you use regular earring posts or clip-on backs for your designs?
Our earrings are designed with regular earring posts. However, we do offer select styles as clip-on earrings for customers with sensitive or unpierced ears. Please email us at email@example.com if you have a specific request or question about clip-on styles!
What type of metal do you use for the earring posts and backs?
Each earring post and safety back are made using stainless steel and are corrosion and stain resistant. If you have sensitive ears or metal allergies, please don’t hesitate to reach out to us with any questions or concerns you may have!
How should I care for my jewelry?
Every handmade Studio Tesfaye piece is made using lightweight polymer clay, stainless steel posts, and gold/silver-plated jump rings. And while our earrings are as sturdy as they are stunning, please do not directly apply perfume, oils, and creams to them and avoid wearing them in water! Store your earrings in a clean dry place, away from sharp, metal jewelry (to prevent any scratches on the polymer clay) and clean with a damp, clean cloth.
How do I know which styles are available as clip-ons?
Great question! We’ve listed which styles are available as clip on earrings in the product descriptions. If a style is available as a clip on earring, you’ll see the following message in the product description: “This style is available as a clip on earring. Some modification to the design may occur in order to accommodate the clip on earring backs.” For products with that message, simply select the clip-on earring option when adding the item to your cart.
When will I receive my order?
Orders are typically process and mailed through USPS within 5 - 7 business days. If you have purchased a customized design (under “made-to-order”), your order will be mailed within 7 - 10 business days. Changes to your order can be made prior to shipping by emailing firstname.lastname@example.org.
Important: Due to the impact of COVID-19, the USPS is experiencing unprecedented package increases and limited employee availability during this holiday season. If you would like to expedite the shipping time, please select the USPS Priority Mail option at check out.